Friday, January 27, 2012

The Importance of Communication Skills


Today we want to share with you how you can improve on your relationship skills. Before we go any further you must know why!

Recently, we came across a funny video on YouTube. It was an old video but it was hilarious. Even our kids had a good laugh. It was a joke about the level of communication skills at the White House. The conversation was centred on the NEW leader of China that we just appoint at that time, Hu Jintao. The whole conversation began with the reporting of ‘Hu, is the new leader in China.’ The reply came back with, ‘Who is the new leader in China?’ The conversation went back and forth. You can check it out at http://www.youtube.com/watch?v=DZA4J1f_NFw  You got to watch it to understand it. We can GUARANTEE that you will have a good laugh. J

Anyways, what we want to highlight is that one of the most important skills to develop is your communication skills. The ability to communicate is not just limited to your speaking ability but also your ability to write, listen and also your body language.

In order to be successful in life, one must be able to carry oneself with confidence. You must have the ability to express yourself and have the confidence to contribute and share your ideas. As we have always mentioned in our training's and talks we never started out as public speakers in fact we would be the last people our friends would expect to be speakers and trainers and yet here we are.

The point that we want to make is that you can learn the skills. The best way to learn communication skills is through practice. Meaning you need to put yourself in a position whereby you will need to communicate with other people. For example, if you have a fear of speaking in public start participating. Put your hands up and just talk. The key to success in life is to get out of your comfort zone. Your mind will want you to stay in your comfort zone, hence you need to overcome that and believe in your ability.

One of the ways that we have developed our speaking skills is by doing a lot of presentations. There is no other way to do it. You try to learn from other people and you try to emulate great speakers than you find your own style. The most important thing is to get you exposed and get the opportunity to do it so that you can learn from your experience. Remember you don't have to be great to start.

You must understand that in the real world, communication is everything. One of the biggest challenges for today's generation is the lack of actual one on one contact as almost everything is done on the digital platform whether through the many social network applications or through mobile devices. In short more and more people are deprived from actually communicating with people.  Heck, we even know of a family that has to call their children through Facebook just to get them to come down for dinner!

You don't have to go far to see how people are treating people nowadays especially those involved in customer service. Companies have to invest a lot of money to develop their front liners as they need people who can communicate. How many times have you felt frustrated or that you find the people to be rude and not friendly. Most of the times these people don't realize what they are doing but what they are doing could have a negative impact on their customers and more importantly the organizations that they are representing.

You must realize the importance of developing your communication skills. You need to start and if you need to log out and go out and meet people than do it.  Make a point to join clubs and societies even sports teams is a great avenue to just socialize and develop your communication skills informally at first. This is serious because we know that there are actually some people who struggle to even talk to other people let alone in a working or business environment.

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4 comments:

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  3. It's always to have better communication skills so that we can treat that the opposite person in a better manner, and having such facilities like 1800 numbers that can offer the same to the customers, can show amazing results for the business owners.

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